Your feedback helps us improve. Below, please find a list of the most common questions and contact information for our customer service department.

Mailing address:
Planet Organic Market
4916 130th Avenue South East #100
Calgary, AB T2Z 0G4
Phone: (587) 287-4190

Sign-up for emails by emailing: customercare@planetorganic.ca

Email: customercare@planetorganic.ca

How do I activate my Market Rewards Card?

To activate your Market Rewards card (our loyalty card) please send us an email to customer care to take care of your rewards.

How do I check my Market Rewards balance?

Currently, the only way to check your balance is at the store – a cashier can let you know once your card is scanned. Your points are also at the bottom of your receipt.

What if I didn’t earn points on a recent purchase?

Please fill our send us an email to claim your missing credits.

How can I learn about products you carry?

We carry many different products across our locations and availability can change depending on seasonality, merchant stock or dozens of other factors. You’ll get the best and most informed answer by calling the stores and asking an associate. Phone numbers are available at: http://planetorganic.ca/locations